present privacy protection policy, processing of personal data, and
those who are related to our company.
The access and use of this website www.residencelagos.com, hereinafter referred to as the website, confers the status of user to its visitor.
Identification of the owner of this website
Residence Lagos in Lagos – Portugal is the legitimate owner and consequently responsible for the website and as such undertakes to guarantee the privacy of the personal data of its users in line with the provisions of Regulation (EU) 2016/679 of the Parliament of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR).
1.1. Personal data should be understood as information of any nature and support, including sound and image, relating to an identified or identifiable natural person. An identifiable person is a person who can be identified, directly or indirectly, namely by reference to an identification number or to one or more specific elements of his physical, physiological, psychological, economic, cultural or social identity.
1.2. Cookies should be understood as the temporary recording of small text files that a website, when visited by the user, places on their computer or mobile device through the internet browser (browser). Placing cookies will help the website to recognize your device the next time you visit.
2. Controller and National Control Authority
2.1 Residence Lagos is the entity responsible for collecting and processing the personal data of users, namely by the categories of data collected, how they are processed and the purposes for which they are used.
2.1. The Portuguese supervisory authority is the National Data Protection Commission (CNPD): Avenida Don Carlos I, nº134 1.º Andar, 1200-651 Lisboa, email firstname.lastname@example.org
3. Personal Data Collected and Purposes
3.1. During access to the website, as well as its navigability, a set of computer data is automatically collected, which is temporarily recorded in specific files, and is also automatically deleted after a certain period. The collection of this data has purely technical purposes, such as connection configuration, system security, technical administration of the network and optimization of our website. The data we refer to are the following:
3.1.1. IP address of requesting processor;
3.1.2. Geographical location information;
3.1.3. Information about your visits to and use of this website, including length of visit, page views and website navigation paths;
3.1.4. Date and time of access;
3.1.5. Name and url of the transferred file;
3.1.6. Volume of transmitted data;
3.1.7. Transfer status information, namely its conclusion;
3.1.8. Browser software and operating system identification data;
3.1.9. Website from which you accessed our website;
3.1.10. Word you used to search our website;
3.1.11. Internet service provider name.
Before disclosing another person's personal information, you must obtain that person's consent to the disclosure and processing of that personal information in accordance with this policy.
3.2. During the visit to the website, Residence Lagos may collect personal data from the user (for example, name, e-mail and contact number, when filling out the contact form).
3.3. To fill out the contact form on the contact page, you are required to provide your name, telephone number, email, subject, etc. A dialog box called a message is also available in which you can register more information that contains other personal data.
3.4. Residence Lagos may offer the possibility of subscribing to a free newsletter service to visitors to its website. The purpose of this service is to provide subscribers with relevant information within the areas of interest covered by the services provided by Residence Lagos. In order to take advantage of this service, you will necessarily have to provide your e-mail address. You may unsubscribe from the newsletter service at any time, simply by following the instructions at the end of each newsletter.
3.5. Personal information submitted to us through our website will be used for the purposes specified in this policy. Therefore, we may use your personal information for the following:
3.5.1. Establish commercial relationships;
3.5.2. Customize the website;
3.5.3. Allow the use of the services available on our website;
3.5.4. Send statements, invoices and payment reminders to partners;
3.5.5. Send email notifications that have been requested by users;
3.5.6. Deal with complaints made by users relating to our website;
3.5.7. Keep our website secure and prevent fraud;
3.7. The user guarantees that the personal data provided to Residence Lagos are true and is responsible for communicating any changes to them.
4. Period of conservation of your data
The user's personal data will be kept for the period necessary to comply with legal obligations. In the absence of a specific legal requirement, the user's personal data will be stored and kept for a period of 12 years after the last change, update or user interaction with Residence Lagos . After this period, they will be deleted.
5. Storage of your personal data
The personal data collected and processed by Residence Lagos are stored on servers with limited access, monitored and controlled, located in dedicated facilities, namely certified datacenters.
6. Transfers of your data to other entities
The provision of certain services by Residence Lagos may imply the transfer of your data to other entities, even if they are located outside Portugal. In the event of this situation, Residence Lagos, with your consent to this policy, will strictly comply with the applicable legal provisions, namely regarding the determination of the suitability of transferring data to a given country with regard to the protection of personal data and the requirements applicable to such transfers.
7. Data security and confidentiality
The commitment and objective of Residence Lagos is to guarantee the quality and integrity of the information provided by the website users, having implemented the necessary measures, both technologically and organizationally, in order to keep the information safe, namely, authentication systems / access control (login and password), use of firewall and intrusion detection systems, recording of actions taken by Residence Lagos employees on personal data of website users.
9. Rights of data subjects
In accordance with the legislation in force, the user has the right to access and rectify his data, as well as the right to request its deletion, oppose its treatment and obtain its limitation or portability to the extent applicable. You can also object to your data being used for the purpose of creating your customer profile; in this case, you will not be able to benefit from personalized offers or services. In addition, you may at any time request to stop receiving communications from us for marketing and advertising purposes.
These rights can be exercised by contacting Residence Lagos directly.
By email: email@example.com
10. Link to social networks
We allow connection to social networks, but we are not responsible for their privacy and security policies, nor are we responsible for the processing of data after connecting to social networks.
In the case of links to websites, applications or systems external to Residence Lagos, they are subject to their own privacy policies. These networks may record information regarding user activities on the Internet, including on our website.
We recommend analyzing the conditions of use and privacy policies of these social networks, in order to know exactly how they use the personal data of users, as well as the procedure for eliminating or limiting the processing of such data.
11. Applicable law
In case of controversy or claim of any nature related to this website, Portuguese law will apply, regardless of any conflict of applicable laws.
Alternative Consumer Dispute Resolution Entities (RAL) are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal and are registered on the list of ADR entities provided for by Law No. 144/2015.
You may also appeal to the European Commission, through Regulation (EU) n. 524/2013 of the European Parliament and of the Council, of May 21, 2013, facilitated by the rll platform for alternative dispute resolution between consumers and traders, relating to online sales or service contracts.
Last revision of this document: December 12, 2022